It is our continuous effort to ensure that we are able to help you to succeed as a seller on Tomlibo.com. We are here to educate and share the key tips that will help all our seller partners to Work Better & Sell More on Tomlibo.com
Most Common Mistakes which should be avoided as a seller are as follows;
Listing only few items when you have 100s more
It is important to always remember that More Products Mean More Sale. Therefore, list as many products you have in stock as you can. Listing more products will give you more visibility when customers come on Tomlibo.com to shop and hence more sales.
Upload colour background image, small size image or wrong product title or description
It is very important to have correct images for your product which are of white background and above 1000x1000 pixels in size in multiple dimensions/angles to ensure that your product is represented properly. It is equally important that the image and description of the product match to the actual product are selling as any mismatch results in product being returned by the customers, customer complaints and unhappy customers.
Don't update inventory, price or delivery time as per stock availability
To avoid over selling or booking orders which cannot be fulfilled, it is important to keep price, quantity and expected delivery time updated for all listed items on Tomlibo.com.
Make multiple listings of same item
Listing a product multiple times is restricted at Tomlibo.com and against the Tomlibo.com listing policy. It is always advised to all our seller partners to avoid creating multiple listings for the same product as the customer find it difficult to understand the difference between the listings and end up buying none of the product as it looks unprofessional or not authentic.
List prohibited or counterfeit items
Listing counterfeit or similar looking items of branded products or prohibited items like drugs, medical equipment, weapons etc are not permitted on Tomlibo.com and anyone who lists such items will be blocked for selling on Tomlibo.com and might even have to face legal action. Therefore, it is important to always check and understand the listings policy of Tomlibo.com.
Specifying wrong product condition for products
Old as New, Refurbished as new and New for Old - While listing an item, the seller partners are asked to mention the item condition as New or Old. All the items which are not in their original packing or are with open or tempered package seal or are refurbished are to sold as "used" and the items which are in their original package with seal are to be sold as "new". Tagging a used product as new is treated as a lie and should be avoided at all times.
Delaying order confirmation and not shipping confirmed orders on time
To ensure that all our customers get the orders on time, it is very important to only sell what you have in stock and confirm the orders as soon as they are ready to be packed and shipped to the end customers. Once confirmed, the orders have to be packed and handed over to the courier. If for any reason, you don't have the item in stock and expect further delay in stock arrival, please reject or cancel the order instead of keeping the customer waiting for the product. Ensure that you only confirm orders that can be shipped.
Cancelling or rejecting lot of orders
Cancellation is one of the key metric which is tracked for judging seller performance at Tomlibo.com. The seller partners are requested to ensure that the orders are not cancelled and fulfilled within in the handling/dispatch time committed to the customers.
Delay in order shipments
The customers don't like to wait for their orders and even cancel orders if the orders are not getting shipped. Late Shipment Rate is one of the key indicators of seller performance and is measured to judge performance on a regular basis. Therefore, is it very critical that all the orders are confirmed and shipped within the handling /dispatch time time.
Not printing and pasting Shipping document - Airway Bill on the courier package.
The couriers don't accept the packets without the shipping label (airway bill) pasted on them. Therefore, to avoid delays, please ensure that all the packets have the required and correct airway bill on them while you are shipping the products.
Don't use adequate packing material (bubble wrap) to ensure product safety during transit
The seller partners have to ensure that the product is packed properly and shipped to the correct courier partner. To avoid transit damage or loss the packets have to be packed properly by using bubble wrap or cardboard box.
Don't respond on the customer query quickly
To have customers who come back and shop with us, it is very important to give good customers experience when the customers shop with Tomlibo.com. Post sales customer service forms a part of the overall buying experience for the customers, and therefore it is important the customers' queries or complaints are resolved on priority and to customers' satisfaction.